Frequently asked questions
We're here to help...
You can send us E-mail : info@rosamix.us
We offer a variety of online payment methods to ensure our customers can place orders with ease. VISA, MasterCard, Maestro, American Express, Apple Pay, Google Pay, PayPal.
You can select your preferred payment method at checkout.
We’ll send you an email as soon as your order is on its way.
3 - 5 business days.
Please note that the shipping times shown in the policy are estimates and will depend on the place of delivery of the order and the shipping times established by the courier companies.
Order processing will take place Monday through Friday from 8:00 am to 5:00 pm. Orders must be placed by 12:00 p.m. (noon) Eastern Time (ET) or your order may not be processed until the next business day.
Orders are not processed on weekends and major holidays. Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
- Rosamix offers free shipping on orders over $50.
- For orders under $50, a $8 shipping fee will be charged.
Please refer to our returns policy page for more information.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help.
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Please refer to our Privacy Policy page.
Full ingredient lists for each product can be found under the “Ingredients” tab on any individual item’s product information page.
No. we do not test our products on animals.